GoToAssistĪccording to TechRepublic, GoToAssist offers “a level of ease that isn't possible to find using other remote desktop software.” They like that you can offer remote assistance without needing the destination IP address or to incorporate “tedious” port forwarding protocol on the router. If you’re a smallish shop with more narrow needs, I might get a quote from Bomgar (pricing is custom), but it’s probably going to be too expensive to make sense for you. If you’re servicing servers, switches, point-of-sale systems, and other kiosks, Bomgar is your best bet. Transfer files between remote computers, tablets, or smartphones during remote support sessionsĭoes it integrate with your ticketing system and/or CRM and/or help desk software ?īomgar integrations include IWS by ISILOG, BMC Remedy, Dell KACE, Cherwell, HP, Hornbill, iSupport,, and ServiceNow, as well as custom integrations.Ĭan you record a session and related chats? You can even access the command line.Ĭan you transfer files, view system info, change settings, download software, etc.? It can also serve smartphones, tablets, servers, and switches, as well as point-of-sale systems and other kiosks.Īdmin access to the machine you’re working on? But ZDNet’s Bomgar profile really delivers.īomgar runs on and serves Mac, Windows, and Linux. When doing my research for these blog posts, I rarely run across an image that answers my features question so clearly. Which platforms does the software run on?/Which platforms does the software serve? The only complaints I could find were one dis of the UI and one of the price. Users have given it an average rating of five stars, saying things like, “Bomgar has made remote support for our IT department a breeze.” While not many people have reviewed Bomgar on Capterra, more than 270 Spiceworks community members have reviewed Bomgar. Here are some remote support software options that will make in-person IT support optional and help make offering support from anywhere smooth and easy. The right software allows techs to fix most problems from their own desks, saving your company time and money. This week, we’ll look at some specific examples to help your business make that dream world a reality. Last week, I covered what to look for when shopping for remote support software with my Ultimate Remote Support Software Buying Guide.
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